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customer experience support
for sales department

— Customers purchase simpler, more often, and with pleasure.

WHO NEEDS IT

  • business owners
    ➝ When you are developing a product, service or ecosystem
  • Sales Executives
    ➝ When you are responsible for sales performance
  • companies and organizations
    ➝ When you track, control and improve business metrics

WHY BUSINESS NEEDS IT

  • To Get
    more profit
    Business gets more profit from the client by taking care of his needs
  • to improve
    business metrics
    Business gets better performance by removing gaps and bottlenecks on the customer journey
  • To reduce
    business wastes
    Business reduces losses by optimizing its business processes
WHEN BUSINESS NEEDS IT
  • ➝ The number of customers has decreased
  • ➝ There are no new customers or shoppers abandon checkout
  • ➝ High customer acquisition costs and low sales
  • ➝ Customers buy once and don’t come back
  • ➝ The market is highly competitive or the situation is unpredictable
  • ➝ Low average purchase check or no additional sales
80.68% of retail shoppers abandon purchases after adding items to their cart.
CX SUPPORT INCLUDES
CUSTOMER RETENTION
Retain your clients thanks to a seamless customer journey, demonstrated customer care and a strong brand.
NEW CUSTOMERS
Gain more customers with the help of a modern product, high quality service and simple, convenient processes for users.
Average check
Encourage clients to pay more due to good quality service in general, a pleasant atmosphere, and friendly customer service.
Return customers
Make sure your customers keep coming back because of the valuable product they had through the purchase and usage.
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Companies with a customer-centric mindset generate 4-8% higher revenue than others.

OUR PROCESS

1
Request
First meeting. Refine the company’s request and fill out the brief.
2
Research
Conducting in-depth research. Study scenarios, user habits, trends.
3
Analysis
Identification of patterns, bottlenecks, gaps. Discover points of growth.
4
Report
We provide businesses with a report on customer pain points, needs, and values.

WHAT DOES THE SERVICE INCLUDE

DURATION: 3 weeks
  • Identification of key and potential customer groups
  • Identification of key groups of factors affecting reduction of profit
  • Conducting in-depth interviews
  • Learning trends and best practices
  • Identification of needs, values, and barriers
  • Recommendations for product improvement and reporting results
  • Mapping of customer journey with identification of problems
  • Co-design workshops for idea generation (optional)
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Will CX strategy work
for your project?

Take advantage of a free 30-minute expert consultation:
  1. Understanding your business needs and tasks
  2. Determine the level where the problem lies
  3. Determine actions you need for customer experience strategy
  4. Determine actions you can take right now

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THE VALUE OF OUR APPROACH

Problem solving method
We use the design thinking method in combination with tools such as service design, customer development, JTBD, UX methods, because they allow us to identify bottlenecks and their real causes.
Out-of-the-box method
We use the design thinking method because it allows us to work with custom tasks for which the solution is unknown or not obvious and enables us to generate new out-of-the-box ideas.
Data-driven design
We use the design thinking method because it is data-driven design for businesses that allows decisions to be made largely on the basis of collected data on customer behavior and activities.
Get an estimate of your project
You can choose a convenient time for a consultation to evaluate your project.
Send a request ➝