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customer experience support
for marketing department

— Attract clients effortlessly and at a lower cost.

WHO NEEDS IT

  • business owners
    ➝ When you are developing a product, service or ecosystem
  • marketing managers
    ➝ When you are responsible for marketing performance
  • companies and organizations
    ➝ When you track, control and improve business metrics

WHY BUSINESS NEEDS IT

  • to extend customer relationship lifecycle
    Business gets happy customers by turning one-time buyer into a lifetime customer
  • to create a seamless interaction with a brand
    Business gets better performance by removing gaps and bottlenecks on the customer journey
  • to create a business development strategy
    Business develops strategy by using data of customer needs, insights, trends
WHEN BUSINESS NEEDS IT
  • ➝ Customers don't complete the purchase
  • ➝ Customers bring little money to the company or don’t come back
  • ➝ The goal is to develop and grow the audience
  • ➝ Customers don't buy much at high acquisition costs
  • ➝ Low number of customers with a large number of leads
  • ➝ There are difficulties in the new market with sales
80% of your future profits will come from just 20% of your existing customers.
CX SUPPORT INCLUDES
CUSTOMER VALUE
Increase the profit the customer brings thanks to enhanced product value, and a well-designed product line.
NEW SEGMENT
Attract additional audiences with new product features, innovative solutions, and building a product ecosystem.
SEAMLESS OMNICHANNEL
Gain high conversion rate to purchases due to the customer journey with no gaps through all the digital and physical points.
MARKET ADAPTATION
Get faster and easier adoption and ROI of your new product with features that match your audience's needs.
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81% of companies view customer experience as a competitive differentiator.

OUR PROCESS

1
Request
First meeting. Refine the company’s request and fill out the brief.
2
Research
Conducting in-depth research. Study scenarios, user habits, trends.
3
Analysis
Identification of patterns, bottlenecks, gaps. Discover points of growth.
4
Report
We provide businesses with a report on customer pain points, needs, and values.

WHAT DOES THE SERVICE INCLUDE

DURATION: 3 weeks
  • Identification of key and potential customer groups
  • Identification of key groups of factors affecting reduction of profit
  • Conducting in-depth interviews
  • Learning trends and best practices
  • Identification of needs, values, and barriers
  • Recommendations for product improvement and reporting results
  • Mapping of customer journey with identification of problems
  • Co-design workshops for idea generation (optional)
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Will CX strategy work
for your project?

Take advantage of a free 30-minute expert consultation:
  1. Understanding your business needs and tasks
  2. Determine the level where the problem lies
  3. Determine actions you need for customer experience strategy
  4. Determine actions you can take right now

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THE VALUE OF OUR APPROACH

Problem solving method
We use the design thinking method in combination with tools such as service design, customer development, JTBD, UX methods, because they allow us to identify bottlenecks and their real causes.
Out-of-the-box method
We use the design thinking method because it allows us to work with custom tasks for which the solution is unknown or not obvious and enables us to generate new out-of-the-box ideas.
Data-driven design
We use the design thinking method because it is data-driven design for businesses that allows decisions to be made largely on the basis of collected data on customer behavior and activities.
Get an estimate of your project
You can choose a convenient time for a consultation to evaluate your project.
Send a request ➝