product and service development

Make your brand unforgettable: deliver value to the customer and create intuitive, enjoyable, and effective products and services with our human-centred approach to development.

Research
We can estimate your company's opportunities, explore your economical status, analyze your vehicle access and foot traffic.
Design
We can estimate your company's opportunities, explore your economical status, analyze your vehicle access and foot traffic.
Strategy
We develop the main conception of a company according to the company's targets and develop strategies of competitive advantage.
Optimisation
We develop the main conception of a company according to the company's targets and develop strategies of competitive advantage.
Technology
We develop the main conception of a company according to the company's targets and develop strategies of competitive advantage.
Innovation
We develop the main conception of a company according to the company's targets and develop strategies of competitive advantage.
EXPERIENCE
All our products are produced and crafted by hand with love. Any product is unique on its own. We care about the quality of every piece.
INNOVATIONS
We deliver our items all over the world. The delivery is free in Vancouver, $10 within Canada, and international shipping is calculated individually.
STRATEGY
We sell our products on printing markets such as SANAR, in Vans stores and showrooms, and you can also read our featured stories in the online magazine.
CX SUPPORT
We sell our products on printing markets such as SANAR, in Vans stores and showrooms, and you can also read our featured stories in the online magazine.
User and Customer Experience
We can estimate your company's opportunities, explore your economic status, analyze your vehicle access and foot traffic.
Business Process Optimisation
We create specialist portraits, develop ways of personnel training. We develop branding for new companies or rebrand products.
Product and Services Design
We help startups create their visual identity, according to the marketing research. We know design and business trends and use them masterfully.
Technologies and Innovations
We help startups create their visual identity, according to the marketing research. We know design and business trends and use them masterfully.

01.
customer experience support
for IT department

— Users find your service easy to use and recommend it to others.
This is a research project aimed at identifying potential customers and how to meet their needs. As a result, the company receives forecasts, customer and competitor analysis to develop its product or service in a human-centered approach.
Learn more ➝

02.
customer experience support
for sales department

— Customers purchase simpler, more often, and with pleasure.
This is a research project aimed at identifying key customers, their needs, and gaps in the customer journey leading to deterioration in business metrics. As a result, a business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
Learn more ➝

03.
customer experience support
for Marketing department

— Attract clients effortlessly and at a lower cost.
This is a research project aimed at identifying key segments, their needs and gaps in omnichannel interaction leading to deterioration in business performance. As a result, the business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
Learn more ➝

04.
customer experience support
for client department

— Retain customers and make them happy more easily.
This is a research project aimed at measuring the Customer Experience quality, as well as identifying gaps in the use of the brand's products or services leading to deterioration in business performance. As a result, the business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
Learn more ➝

FIND A SUITABLE PRODUCT!

Please, leave an application and our manager will find
a suitable product for your case or send you a custom project.

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Discuss my project

How we work

Meeting
The first acquaintance. We will tell you all the details of the business model, processes, and stages of cooperation. Will help you fill out a questionnaire.
Research
Conducting in-depth research. Study scenarios, user habits, trends. Identification of patterns, bottlenecks, gaps. Discover opportunities and points of growth.
Report
We provide businesses with a report on customer pain points, needs, and values. The report also includes opportunities and points of growth for a business.

our superpower

  • We care about your clients
    We create all our projects according to the methodology of design thinking. It is an
    approach for creating products and processes that focuses on understanding human
    problems. We use the Stanford University model to solve business problems.
    1
  • Communication with your clients
    In our projects, we use in-depth interviews to understand what problems your clients face. This is not a rating scale, a list of questions, or feedback collecting, but rather a communication that looks more like a psychological immersion into the customer's real experience.
    2
  • Answering the question "Why?"
    Using business metrics to understand where the problem is, we dive into real customers' processes to find out why the problem exists. For each low business metric, we identify the real reasons why they exist.
    3
  • Creating out-of-the-box solutions
    We use modern and effective methods to create new products. To generate ideas, we use creative methods and facilitation that allow us to generate several hundred ideas in a few hours. To create innovations, we use megatrends.
    4
  • Co-decisions with businesses
    We understand that every business is unique and has its own identity, that's why to create strategic solutions we use facilitation to find new solutions together with businesses. This stage is like a practical workshop.
    5
  • Support during the stage of implementation
    We have a strong interest in ensuring that our projects are implemented and work effectively for the business. That's why our specialists stay in touch after the project is completed acting as mentors during the implementation stage.
    6

book a free diagnostic!

You can choose a convenient time for a consultation to evaluate your project.
Get your diagnostic ➝