IXI — Customer Experience Agency

IXI helps small and medium businesses to speed-up their growth



An excellent customer experience is one that is based on a deep understanding of customer needs, the use of appropriate technology, and an awareness of global trends. It's the only way to grow a business.

Our Services

  • Service Process
    Audit
    A systemised step-by-step diagnostic process to identify main pain points and business bleeding areas, such process might include:

    • Customer Experience Research and Analysis
    • Basic Market and Competitors Research
    • Service Research and Analysis
    • Usability Testing and UX Research
    • Mystery Shopper and Action Research
  • Design
    Thinking
    A focused research, analysis, design and prototyping process that includes but is not limited to:

    • Customer Behaviour Patterns, Purchase Decision-Making Process
    • Post-Purchase Experience Analysis
    • Business Related Global Trends Analysis
    • Customer and Products Life Cycle
  • Optimisation
    & Automation
    We offer a digital transformation process to help your business realize its full potential, including process optimization and automation.
    Our team will work with you to identify opportunities, develop a customized plan using advanced technologies, and streamline key processes. Our solutions create a seamless customer journey.
  • Phygital
    Experience Design
    We create immersive experiences in the Metaverse and AR/VR. Our team uses advanced technology and design to bring your vision to life and transport your audience to new worlds. Our services can include:

    • Virtual Events and Tourism
    • Virtual Offices, Training, Education
    • Virtual Showrooms and Product Demonstrations
    • Virtual Customer Support
  • Corporate
    Training
    We offer training programs to help business decision-makers and customer-facing staff grow their skills and knowledge with state-of-the-art techniques. Our portfolio includes:

    • Design Thinking
    • Service Design
    • Creative Technology
    • Customer Service (Front-Desk)
    • Call Center (Inbound & Outbound)
    • Tell-Sales & Retention Teams
  • Job
    Outsourcing
    Outsourcing jobs can be temporary or ongoing and can help organisations save money, gain access to specialised expertise, or free up internal resources to focus on core business operations. Job outsourcing can include:

    • Research team
    • Design team
    • Design Thinking team
    • IT team
    • Product & Project Manager

Implementation

IXI International Consultancy is not just a consultancy company, but we are a competent Business Partner

Our team is ready to implement the proposed customer experience strategies with professional technologies and IT solutions, redesigning Workflow Management, Customer Service Processes, Supply Chain Management, Product and Service Design, and Business Processing.

Our team can carry out the implementation of almost all technologies and IT solutions we include in our list of recommendations such as:

  • Customer relationship platforms (CRM and etc.)
  • Data analysis and business intelligence
  • IoT solutions
  • Web and software design
  • Mobile app and software development

WE’RE HERE TO HELP

  • Strengthen and speed up your business
    We help businesses grow through strategic planning and tactical execution. With our approach, we increase profits, reduce cost, expand our customer base, and achieve long-term success.
  • Establish a long-term customer relationship
    We help businesses create strong customer connections through personalised experiences, excellent customer service, and a deep understanding of customer needs.
  • Incorporate your brand's values to make it stand out
    We infuse marketing and branding efforts, as well as customer experience, with a business's unique values and style to create a strong brand identity and stand out among competitors.
  • Embrace the digital age seamlessly
    We help businesses build a strong online presence and connect with customers across digital channels through a well-designed website, social media, email marketing, and use of digital tools and platforms.

The IXI team

The IXI team has a wealth of industry experience and knowledge that can help optimize your business operations, customer needs, and global trends. Your company will grow exponentially as a result.
The IXI team
The IXI team has a wealth of industry experience and knowledge that can help optimize your business operations, customer needs, and global trends. Your company will grow exponentially as a result.

HOW READY IS YOUR BUSINESS FOR THE FUTURE?

Making strategic decisions can be challenging, especially when most of the leadership team is comfortable with the way things are done. Let us help your team and senior management make critical strategic decisions and prepare for the future.

Learn more about our services by scheduling a demo.

our clientele

  • Polina Glushakova
    Managing director at Heritage School
    Design thinking has been a game-changing methodology for me this year. It involves the people in the company who know the business best and is a quick way to identify problems and work out solutions. As a managing director, I will continue to use this methodology in my work.
  • Valeria Wolsey
    Director lean office at BNB Bank
    Working with Helen Risovets was a pleasure. She is organized, responsive, and knowledgeable, and was able to effectively teach us new tools in a clear and easy-to-understand manner. The team enjoyed working with her and the results exceeded our expectations.
  • Mohamed Ali Abdul
    Executive manager at Nafta
    Involving third-party experts as moderators is crucial for understanding the deeper aspects of company processes. Design thinking helped us identify pain points in communication and business processes and generate ideas for improvement. Overall, the methodology helped us make the most of our time and resources.
  • Victory Benson
    Sales manager La Playa Restaurant
    Design thinking helped us generate ideas to improve processes through in-depth interviews. We were able to pivot our ideas after realizing the problem was deeper than originally thought. The methodology also allowed us to quickly and inexpensively test without investing significant resources.
  • Yana Smyth
    Customer service manager in Real Estate
    We will continue to use design thinking to research on customer experience, work quality, and potential new product lines. It has helped us prepare for a shift in our customer segments and expand to new markets. Overall, the research provided numerous opportunities for growth and improvement.
Polina Glushakova
Managing director at Heritage School
Design thinking has been a game-changing methodology for me this year. It involves the people in the company who know the business best and is a quick way to identify problems and work out solutions. As a managing director, I will continue to use this methodology in my work.
Valeria Wolsey
Director lean office at BNB Bank
Working with Helen Risovets was a pleasure. She is organized, responsive, and knowledgeable, and was able to effectively teach us new tools in a clear and easy-to-understand manner. The team enjoyed working with her and the results exceeded our expectations.
Mohamed Ali Abdul
Executive manager at Nafta
Involving third-party experts as moderators is crucial for understanding the deeper aspects of company processes. Design thinking helped us identify pain points in communication and business processes and generate ideas for improvement. Overall, the methodology helped us make the most of our time and resources.
Victory Benson
Sales manager La Playa Restaurant
Design thinking helped us generate ideas to improve processes through in-depth interviews. We were able to pivot our ideas after realizing the problem was deeper than originally thought. The methodology also allowed us to quickly and inexpensively test without investing significant resources.
Yana Smyth
Customer service manager in Real Estate
We will continue to use design thinking to research on customer experience, work quality, and potential new product lines. It has helped us prepare for a shift in our customer segments and expand to new markets. Overall, the research provided numerous opportunities for growth and improvement.

HOW ABOUT LEARNING MORE?
CALL US NOW!

+971 52 771 8218

Or request a call back to find out how we can create a unique customer experience for your business.
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