customer experience support

We have identified the most common business challenges the customers come to us with and formed ready-made solutions by subscription.


We conduct research, analysis and testing of your service, as a result we get insights and understanding of the behaviour of your customers. All the projects are designed in our UX & CX lab. Users and customers get a seamless experience.

01.
customer experience support
for IT department

— Users find your service easy to use and recommend it to others.
This is a research project aimed at identifying potential customers and how to meet their needs. As a result, the company receives forecasts, customer and competitor analysis to develop its product or service in a human-centered approach.
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02.
customer experience support
for sales department

— Customers purchase simpler, more often, and with pleasure.
This is a research project aimed at identifying key customers, their needs, and gaps in the customer journey leading to deterioration in business metrics. As a result, a business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
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03.
customer experience support
for Marketing department

— Attract clients effortlessly and at a lower cost.
This is a research project aimed at identifying key segments, their needs and gaps in omnichannel interaction leading to deterioration in business performance. As a result, the business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
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04.
customer experience support
for client department

— Retain customers and make them happy more easily.
This is a research project aimed at measuring the Customer Experience quality, as well as identifying gaps in the use of the brand's products or services leading to deterioration in business performance. As a result, the business receives forecasts, client and competitive analytics for the development of its product or service in the concept of a human-centric approach.
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Discuss my project

How we work

Meeting
The first acquaintance. We will tell you all the details of the business model, processes, and stages of cooperation. Will help you fill out a questionnaire.
Research
Conducting in-depth research. Study scenarios, user habits, trends. Identification of patterns, bottlenecks, gaps. Discover opportunities and points of growth.
Report
We provide businesses with a report on customer pain points, needs, and values. The report also includes opportunities and points of growth for a business.

our superpower

  • We care about your clients
    We create all our projects according to the methodology of design thinking. It is an
    approach for creating products and processes that focuses on understanding human
    problems. We use the Stanford University model to solve business problems.
    1
  • Communication with your clients
    In our projects, we use in-depth interviews to understand what problems your clients face. This is not a rating scale, a list of questions, or feedback collecting, but rather a communication that looks more like a psychological immersion into the customer's real experience.
    2
  • Answering the question "Why?"
    Using business metrics to understand where the problem is, we dive into real customers' processes to find out why the problem exists. For each low business metric, we identify the real reasons why they exist.
    3
  • Creating out-of-the-box solutions
    We use modern and effective methods to create new products. To generate ideas, we use creative methods and facilitation that allow us to generate several hundred ideas in a few hours. To create innovations, we use megatrends.
    4
  • Co-decisions with businesses
    We understand that every business is unique and has its own identity, that's why to create strategic solutions we use facilitation to find new solutions together with businesses. This stage is like a practical workshop.
    5
  • Support during the stage of implementation
    We have a strong interest in ensuring that our projects are implemented and work effectively for the business. That's why our specialists stay in touch after the project is completed acting as mentors during the implementation stage.
    6

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