IXI — Customer Experience Agency

We improve business performance through a deep understanding of customers’ problems, needs and drivers.

what is customer experience

Customer experience means taking care of your customers and making a profit for your business

At a deeper level, that implies a complete order in all the processes that your customer faces. It's about creating an amazing experience that makes clients adore your brand.

when business
needs it

  • The numbers of customers decreases

  • Bad reviews in Internet
  • More competitors on market
  • Customers don't return
  • Customers pay less
  • Retention doesn't work

why customer
experience

13%
of customers tell up to 15 people they are unhappy with brand
72%
of happy customers share their good experiences with 6 people
1 of 26
unhappy customers complains, the rest leave saying nothing
In 10-25
times cheaper to keep customers than get new ones
5%
increase in retention drives profits up anywhere from 25% to 95%
31%
more money is spent by satisfied customers

Learn about your customer problems on time!

Request a call back and find out how monthly CX recommendations can help your business metrics.

the benefit
of customer experience

We develop services at every digital and physical point of contact with brands, eliminating all weak points. As a result, the new experience leads to a 10-40 increase in profits.

How we work

Meeting
The first acquaintance. We will tell you all the details of the business model, processes, and stages of cooperation. Will help you fill out a questionnaire.
Research
Conducting in-depth research. Study scenarios, user habits, trends. Identification of patterns, bottlenecks, gaps. Discover opportunities and points of growth.
Report
We provide businesses with a report on customer pain points, needs, and values. The report also includes opportunities and points of growth for a business.

Effective feedback from customers for making data-based decisions

Request a call back and find out how monthly CX recommendations can help your business metrics.

Why our company

  • We reduce risk

    ➝ 15 years of experience in e-commerce, retail, medicine, FinTech, logistics, beauty, real estate help us create projects in these and other fields

  • We save time

    ➝ Own laboratory with trained professionals;

    ➝ A manager is always in touch with a business helping it to focus on the most efficient way to move.

  • We save money

    ➝ The subscription projects aim to find out leaks and weak points;

    ➝ The products from the subscription are seven times cheaper than the cost of a standard individual project.

Our bestsellers

LATEST WINS

IXI agency helps medium-sized businesses to improve service experience and win

ORDER A 3-MONTH SUBSCRIPTION FOR A SPECIAL PRICE

Business owners often don't have enough time or staff to create
an innovative customer-centered service every buyer desires to get.

We work with our own short CX sprint. During the sprint we open customer values, gains and pains and create a recommendation list for business improvement.

Every month, the business receives a list of initiatives to improve the customer experience.